The Big Rebuild: Why sport must recognise importance of PR before it’s too late
Founder Nick Rewcastle gave his thoughts in City AM on why sports needs to consider the role of PR as it rebuilds from the COVID-19 pandemic
Covid-19 has ripped the sports industry to shreds, leaving a trail of bare-bones teams who are overworked and stretched.
During a second lockdown it might seem hasty to think about rebuilding and planning for the coming months. But we know that one day sport’s fan ban will be lifted.
Once it does, it will happen quickly, and so many will be ill-prepared.
This week it emerged that the government is considering allowing fans back as soon as December. Meanwhile, we are already seeing live sport with crowds in some parts of the world.
And just before the second spike hit, we saw a number of British sports teams hosting events. That included Harlequins who safely welcomed 3,500 supporters – with zero reported cases of Covid-19 reported afterwards.
We are seeing frustration throughout the industry, with the likes of the Olympic and Paralympic Games as well as football’s European Championship postponed, events cancelled and those able to continue behind closed doors are forecasting terrifying losses.
In that context, it seems almost impossible to strengthen back-up. However, vaccines mean there is now light at the end of the tunnel.
Whether March or even sooner, change is coming – and the industry needs to get ready.
Strategic PR needed alongside reactive comms
Sadly, the pandemic brought cost-saving exercises, meaning some organisations made significant cuts to their PR teams. My job was one of those that went.
This has been a response to a shift in strategy. Clubs have tended to keep less experienced staff at the expense of others.
To a degree it is understandable as they mainly need people to do basic day-to-day roles. There is no strategic element to it – that’s all been parked. They are in reactive mode.
Yet never has it been more important to engage stakeholders.
The loss of revenue while fans have been absent means that clubs must work even harder to appease their commercial partners, and even try to grow their sponsor portfolio.
There will be senior stakeholders within the organisations who will be nervous, uncomfortable and in need of reassurance.
Supporters are left in limbo around their season tickets, the future of the sport and team they love.
All of these stakeholders effectively need a socially distanced hug, reassurance that everything will be okay.
The experience lost to staff cuts will soon have to be re-built. They need leaders who can deliver impactful communications to these audiences, to give them the necessary reassurances.
Key driver of ticket sales
As well as looking at the present, the industry needs to be ready to bounce back. The tempo will increase, there will be more pressure from the top.
Before we know it, the demand for PR will see a rush to create and deliver strategies, support ticket and retail sales and work with commercial partners.
Communications is more than a luxury. It may be hard to measure against, which is why it’s seen a ruthless cull.
But it’s an essential tool for generating impactful media coverage to raise brand profile and ultimately support with commercial strategies to make the organisation a viable proposition. And it’s one of the key drivers to ticket sales.
Sadly, many won’t have been in a financial position to properly deliver the required PR strategy, and sport will lose out on so much great coverage and direction as a result.
But if there is even a glimmer of budget for some senior communications support then organisations should capitalise. If there’s no budget for internal growth, then consider freelance support.
Because before we know it, the lockdown will be over, fans will become a reality again and there will be increased demand for impactful, targeted communications.
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9 April marks four years of New Reach. It’s been a remarkable journey so far, with much more to come. Our MD and Founder, Nick Rewcastle, reflects on the milestone. If you said to me four years ago, that I would be writing this post, I may not have believed you. When we set out, we had a clear mission; to make a difference in the development of sports, talent, and communities through ethical, impactful, and strategic communications. We promised to never compromise trust, morals or rules to profit. I can proudly say that we’ve stuck by our principles and delivered some amazing results along the way. What began as a small idea has grown into a team of dedicated PR, social media and video professionals, united by a shared set of values. We’ve had the honour of collaborating with a diverse range of clients, playing a role in telling the stories that matter the most. There’s too many highlights and amazing projects to name them all, and we don’t want to miss anyone out. Just looking at some of the sports we have worked with, the variety is incredible; football, rugby, cricket, squash, bowls, climbing, rowing, table tennis, triathlon, running, basketball, gymnastics, sailing and even chess. The past two years has seen us really drive growth across our digital offerings, growing our expertise across social media management and video, aligned with our ongoing PR work. None of this would be possible without the incredible people I get to work with. Our team is small but mighty, and every single person brings passion, skill, and care to the table. Together, we've built something that feels authentic — something I’m genuinely proud of. As we celebrate this milestone, we also look forward to the next four years. We remain committed to our mission and are extremely excited about the future. We want to further grow the team, work with new clients, experiencing new sports and sectors. We extend our heartfelt thanks to our clients, partners, and the communities we've worked with over the past four years. Your trust and collaboration have been vital to our journey. Here's to continued growth, meaningful impact, and many more milestones ahead.

Will Lloyd, Communications Executive One of the more valuable traits in social media management is adaptability. Rarely does everything work out exactly according to plan, so the ability to step back and consider why your plan didn't work, adjusting accordingly, is often the difference between a successful campaign that resonates with your audience and one that goes largely unnoticed. When creating content plans for a new client or platform, we are often making an informed guess, whilst trying to demonstrate what we can do ‘in theory’. You’ve done the research and crafted a strategy that seems promising, but until the posts go live, there’s no guarantee of how things will play out. This is when we start to look at tweaking posting times, being more graphic/video/image led or even scrapping certain aspects completely. That’s because social media doesn’t work the same way for any two accounts, and what performs well for one client or audience might struggle elsewhere. While it’s frustrating, this is what makes us good at our job - the ability to adapt to the needs of the account. Social media rewards those who can step back, assess what isn’t working, and try something new. It can feel messy and unpredictable at times, but like any creative industry, trial and error is how you uncover what really works. Lindsey Buckingham and Stevie Nicks’ original project struggled horribly before they *adapted* and joined Fleetwood Mac; now look at them - or at least their music… It’s worth remembering that content plans aren’t set in stone. They’re a starting point and a vague concept, not a rigid programme. It might feel wrong to abandon a plan that you worked hard to come up with, but the best results often come when you allow yourself to be more creative and impulsive with your content. If a series doesn’t gain the engagement you hoped for, you haven’t wasted your time. Treat them as experiments, and each time one doesn’t work, check it off the list and move on to the next idea. Eventually, you will find the trends and nuances that get people engaged - put yourself in the shoes of your audience, what would you like to see in your feed? It’s all part of the process, and more often than not, your ability to adapt will be rewarded. Clients and audiences will appreciate content that feels fresh, creative and tailored to them.